Refund Policy
At Showcase AI, we strive to deliver the best possible experience for our users. Please read our refund policy carefully to understand the terms under which refunds may or may not be issued.
1. General Policy
All purchases made for Showcase AI are considered final. Since our services involve digital tools and instant access to AI-generated features, we generally do not provide refunds once access has been granted or services have been used.
2. Eligibility for Refunds
Refunds may only be considered in the following exceptional cases:
- ● Duplicate payment due to a technical error.
- ● Accidental multiple charges for the same plan.
- ● Non-delivery of service access (for example, if your account was never activated).
To qualify, you must contact our support team within 7 days of the original transaction and provide valid proof of payment.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- ● You changed your mind after purchase.
- ● You no longer wish to use the service.
- ● You are dissatisfied with AI-generated results (as output quality may vary depending on inputs).
- ● You failed to meet the technical requirements for using the platform.
4. How to Request a Refund
If you believe you qualify for a refund, please contact us at support@showcaseai.app with the following details:
- ● Registered email address
- ● Transaction ID or order number
- ● Reason for the refund request
Our support team will review your request and respond within 3-5 business days.
5. Payment Disputes
We encourage you to contact us before initiating any dispute or chargeback with your payment provider. Unauthorized or fraudulent chargebacks may result in account suspension or permanent ban from using Showcase AI.
6. Policy Updates
Showcase AI reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated date.
7. Contact Us
If you have any questions regarding this policy, please contact us at: support@showcaseai.app