Contact Us

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Showcase AI is committed to providing reliable customer support for all users of our platform. Whether you need help with AI avatar videos, voice cloning, multilingual video generation, account management, billing questions, or data removal requests, our support team is available through our dedicated ticket system.

How to Contact Support

To contact our team, please create a support ticket using the official support portal:

https://support.showcaseai.app/auth/registration

After creating an account, you can submit support requests, track progress, receive updates, and communicate directly with our support specialists.

Why We Use a Ticket System

We no longer provide support through public email addresses because email systems frequently receive spam, phishing messages, and delivery failures that can result in important customer requests being missed.

Our ticketing platform ensures every request receives a unique tracking number, allowing both customers and support agents to monitor communication efficiently.

Types of Requests We Handle

  • Technical support issues
  • Account access problems
  • Billing and subscription questions
  • AI avatar video inquiries
  • Voice clone support requests
  • Multilingual content assistance
  • Bug reports and platform feedback
  • Data deletion and privacy requests

Data Removal Requests

If you would like your personal data removed from our systems, please submit a ticket through the support portal. Our team will review your request and process it according to applicable privacy regulations and internal security procedures.

Response Times

Support response times may vary depending on ticket volume and request complexity. Most inquiries receive an initial response within normal business hours. Providing detailed information, screenshots, and relevant account details can help us resolve your issue more quickly.

Before Submitting a Ticket

Please include as much information as possible regarding your issue. Helpful details include the steps you performed, any error messages received, affected projects, browser information, and screenshots when available.

Thank you for choosing Showcase AI. We appreciate your trust and look forward to assisting you through our support platform whenever help is needed.